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Cigna Pharmacy Operations Lead - 2nd shift - Express Scripts in Whitestown, Indiana

  • Job Description Summary

Technical expert with depth or breadth of knowledge within the Pharmacy. Troubleshoots and resolves escalated customer complaints. Handles more non-routine requests. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision.

  • Job Description

As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to cell owners and team members.

Shift: Sunday, 1:15pm – 9:45pm and Monday - Thursday, 2:15pm - 10:45pm

What you’ll do:

  • Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.

  • Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.

  • Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.

  • Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.

  • Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material; Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.

  • Other duties as assigned.

What you need to do the job:

  • High School diploma or equivalent is required

  • Experience leading people or a team in warehouse setting is strongly preferred

  • General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred

  • Knowledge of standard concepts, practices, and procedures within dispensing pharmacy

  • Experience troubleshooting problems in a pharmacy dispensing environment is preferred

  • Strong attention to detail with good organizational skills

  • Good verbal and written communication skills

  • Willingness to work a flexible schedule when needed and ability to stand for the full shift

  • Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.