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GNC Help Desk Technician / End User Support - 3rd Shift in WHITESTOWN, Indiana



GNC Distribution Center, in Whitestown, Indiana is seeking an experienced IT Professional!

Hours: Sunday - Thursday, 10:00 pm to 6:30 am

Compensation will be based off on experience level.

GNC is a leading retailer of vitamins, nutritional items, and health supplements, offers great benefits, and generous paid time off plans!

The Help Desk Technician/ End User Support is responsible for providing technical assistance and support related to computer systems, hardware or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

  • Provides quick, responsive support on system related requests from our internal users.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Fulfills departmental requirements in terms of providing work coverage when Systems Administrator is unavailable.

  • Trouble shoot, analyze and diagnose hardware and software problems.

  • Assists the Install, configure and support end-user application software (i.e. Email, DLx, Microsoft Office, Windows), and all IT hardware utilized at GNC Distribution.

  • Train end-users to adequately use the equipment. Repair and replace microcomputers.

  • Order equipment from approved vendor/parts list. Responsible for receipt of new inventory and verification of purchase order.

  • Maintain user accounts on network. Assists to ensure the departments are legal regarding software licenses.

  • Monitor backup of file servers and workstations, as assigned. Manage and track all system problems, using the supplied help desk software. Research, learn and maintain technical knowledge for all systems utilized at GNC Distribution. Adheres and maintains a positive working relationship with all departments to optimize working relationships and communications.

  • Helps to maintain inventory records of all IT related equipment throughout the facility.

  • Other responsibilities as assigned.

  • High School Diploma or GED required.

  • Associate Degree preferred

  • 0-3 years of successful Network PC experience

  • Excellent communication skills and be able to establish and maintain strong working relationships with various personnel within the corporation

  • Capability to work closely with the user community in solving day to day issues

  • Takes initiative and detail oriented; Problem-solver; Strong sense of urgency

  • Ability to handle multiple priorities and demands in a fast paced environment

  • Strong customer service skills, willing to assist all users with various requests

Equal Opportunity / Affirmative Action / Protected Veterans / Disabled Individuals Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This job description reflects management’s assignment of essential job functions, which are not intended to be an exhaustive list of all responsibilities, duties, and skills required.