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Abbott Lead Desktop Technician in Westfield, Indiana

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

Our location in Westfield, IN., currently has an opportunity for a Lead Desktop Technician.

WHAT YOU’LL DO

  • Direct line supervision of technical resources. Coordination and monitoring of non routine support activities. Contributes to procedures and practices. Manages knowledge content.

  • Provides leadership for a large group of technicians and/or large LOB. Conducts annual PEx reviews, growth planning and mentoring.

  • Act as an escalation point for technical and non technical issues. Escalation point for a global lines of business.

  • Responsible for ensuring team members are trained and in compliance with Corporate policies and procedures.

  • Comply with the desktop group practices and procedures.

  • Monitor and manage remedy queues to ensure tickets are being resolved in a timely manner (aging of tickets).

  • Identify technical and process issues and recommend improvements, document and implement depending on impact.

  • Monitor technician metrics on ticket volumes and resolution levels and manage accordingly.

  • Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions.

  • May have indirect project budget responsibility.

  • May have direct or indirect project team or functional area supervisory responsibility. May have global leadership responsibilities.

  • Responsible for compliance with applicable corporate policies and procedures.

  • Maintains productive relationships with peers and management in IT and clients.

  • Works independently without direction for day to day activities. Escalates to management for non routine issues or client-related issues.

  • Highly complex work activities covering technical, financial and quality aspects. Work involves creative application of wide range of technical and / or management principles.

  • Impacts the performance of a group of technicians and the clients that they support

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

Bachelor’s Degree or equivalent experience.

Preferred

2-3 years of leadership experience or 5 years of IT experience.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation, incentives and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com at http://www.abbott.com/ , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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