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Z Gallerie Application Support Specialist (GERS, Island Pacific) in Merrillville, Indiana

The Application Support Specialist will monitor and maintain ERP systems (specifically, GERS and Island Pacific) related to the technology and business processes supporting Corporate and POS Store operations daily to meet business needs. Develop understanding of the day to day flow of information through the ERP system to help diagnose/identify/resolve system issues.

Your day to day will vary but include:

  • Perform daily system monitoring, verifying the integrity and availability of the system processes, review system logs, and verify completion of automated tasks

  • Analyze the feasibility of implementing changes and enhancements to the systems and recommend alternatives to requested changes to achieving the goal

  • Identify opportunities for improving business processes through information systems changes

  • Manage new users, manage access levels and reset passwords on information systems

  • Write and document design specifications and solutions according to defined processes, policies and standards with information security requirements

  • Assist staff with developing\creating accounting reports

Our ideal candidate:

  • Experience working with GERS and/or Island Pacific

  • Knowledge of EDI applications and standards

  • Bachelor’s degree or equivalent experience

  • Minimum 5 years of experience in IT project management with an emphasis on software development, ERP or Retail systems

  • Strong problem solving, critical and analytical thinking skills

  • Working knowledge of ERP, Financial software applications and POS systems

  • Experience with the following technologies: AWS, Windows Server, SQL Server, modern programming languages (e.g., JAVA, C#)

  • Proficiency in Business Intelligence, report writing and design, and T-SQL

  • Ability to write and speak in clear, concise, jargon-free business language for technical and non-technical audiences

  • Proficiency with Microsoft Office suite

What's in it for you?

  • Opportunity to work with top technical talent; advance your career with a growing company!

  • Competitive benefits and compensation package (Medical, Denatla, Vision, 401k, PTO)

  • Great discount program with all our brands!

  • Flexible, casual work environment (no suits or ties!)

ID: 2020-5496

External Company Name: Sur La Table

External Company URL:

Street: 8450 Broadway