Regions Bank Contact Center Product and Servicing Specialist in Kokomo, Indiana
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services, including all loan and deposit products
Fields inbound phone calls from Regions’ customers with a high potential to pursue further transactions
Takes ownership of customer issues and works proactively with the customer for resolution
Refers customers to an internal team of experts when complex financial goals and needs are recognized
Works with either close supervision or under clearly defined procedures
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
- High School Diploma or GED
- Experience in customer service and/or sales
Skills and Competencies
Ability to manage multiple priorities simultaneously
Ability to work in a team environment when applicable
Ability to work under direct guidance
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong verbal, written communication, and organizational skills
Strong work ethic and self-motivation
Additional Job Description
WORK FROM HOME:
Must be able to train for 4 weeks Monday-Friday 8AM-5PM.
Following Training Shift Will Be:
Saturdays 8AM-2PM (1 out of 4, Considered Overtime)
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
- Regions Bank Jobs