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Global Payments, Inc. Debit Card Operations Analyst I in Jeffersonville, Indiana


The primary function of the Debit Card Analyst is the researching and processing of Debit Card exception items to ensure cardholder and merchant are paid accurately and timely. The team will investigate and resolve customer requests regarding Debit Card Processing and proactively resolve PIN debit Exceptions. This position is also responsible for ensuring Cardholder and Merchant adjustments are completed accurately, and within Network Timeframes.

Job Details:

Responsiblities include:

  • Research and resolve unmatched debit card transactions resulting from reconciliation processes completed by the acquirer, the gateway, and the client.

  • Investigate, validate and resolve PIN Debit inquiries received from internal/external customers utilizing appropriate departmental on-line applications/resources.

  • Perform financial adjustments to cardholders and merchants as necessary to resolve exception activity.

  • Review and resolve PIN Debit Chargeback requests.

  • Effectively handle all straightforward customer queries assigned to you to ensure these are completed following the appropriate procedure and/or policy

  • Provide accurate and concise written and verbal responses in all internal and external customer communication

  • Monitor mailboxes and maintenance queues as assigned

  • Complete assigned projects and tasks within provided ETA

  • Escalate any urgent or non-standard requests to the department leadership team

  • Identify and inform management of product, process or system issues/failures making objective recommendations for process improvements

  • Update the appropriate systems/spreadsheets following completion of customer queries in an accurate and timely manner

  • Use online systems to review and interpret merchant data and educate merchants to better understand Global Payments and PIN Debit network standards and guidelines

  • Proactively monitor and work PIN Debit Exception reports to validate, resolve and clear discrepancies

  • Document all actions taken and any communications with internal and external customers clearly, timely and accurately.

  • Perform other duties as assigned.

Qualifications inlcude:

  • High School diploma or equivalent

  • Strong written and verbal communication

  • Intermediate experience with Microsoft Office with working knowledge of Word and Excel

  • High degree of accuracy and attention to detail

  • Ability to act as a team player

  • Appropriate system knowledge and keyboarding skills

  • Ability to learn new functions or applications

  • High standards of professionalism and customer service

  • Ability to work unsupervised and prioritize own workload to meet specified deadlines

  • Demonstrates accountability & ownership

  • Strong analytical skills

  • Open to flexible work hours that may include shifting schedules, weekend, and overtime work.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits