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The John H. Boner Community Center Inc The CARES Eligibility Specialist in Indianapolis, Indiana

Community Assistance Response, Engagement & Supports (CARES) - Eligibility Specialist is responsible for the accurate, efficient and timely determining and processing of eligibility-based applications and programming. This position is responsible for understanding and applying all eligibility guidelines to the appropriate program and circumstance.

Essential Functions:

  • Working knowledge of all eligibility-based programming administered by JBNC.

  • Interviews customers to determine nature, degree of need, assistance eligibility, and benefits.

  • Interact with federal agencies and private institutions to determine services.

  • Data entry related to corresponding programs.

  • Provide excellent customer service to program participant.

  • Accurately respond to inquiries about the program.

  • Provide resources and materials to customers, referring them to community resources and other organizations as needed; enabling them to apply and receive other services

Data Management and Reporting: Understand data management protocols and procedures to ensure timely data entry and reporting task are complete. Routinely review and update customer data records to ensure system data is accurate and complete. Ensures all program benchmarks and targets are met.

Program Integration: Work in collaboration with Financial Foundation team members and other professional disciplines. For individuals requiring additional assistance, working as a member of the cross-functional team providing services to families enrolled in the CWF initiative, sharing information, participating in team meetings, and helping to track and report progress and outcomes related to the CWF Initiative.

Program Development: Work with program staff to establish best practices and stay up to date on program offering guidelines and requirements. Works continually towards the improvement of the program.

The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.

Qualifications/Knowledge/Skills/Abilities:

  • High School/GED with 1 to 2 years’ experience working with low-income individuals and families

  • Outstanding customer service skills

  • Computer skills and ability to prepare documents and related software applications

  • Excellent communication skills and ability to effectively work with diverse participants; those in high stress situations

  • High level of concentration

  • Ability to gather data, assimilate information and enter data in a timely fashion

  • Ability to operate office equipment, including but not limited to calculator, telephone, fax, copy

  • machine, printer/scanner, and computer equipment.

  • Strong basic math skills

  • High level of attention to details

  • Desire to work as part of a team

  • Maintain a high level of client confidentiality

  • Reliable transportation

  • Reliable attendance

  • Ability to interpret and apply guidelines, rules and regulations

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