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MacAllister Technician - Preventative Maintenance Field in Indianapolis, Indiana

Technician performs scheduled preventative maintenance services on new and used heavy equipment in the field. Additional responsibilities include; ordering needed parts, writing service reports, return of parts, assigning time to jobs and adhering to all safety regulations.

  • Performs routine scheduled services for MacAllister customers in the field.

  • Completes all required reporting for service time in an accurate and efficiently; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.

  • Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled service as safely, timely and accurately as possible.

  • Maintains company issued equipment and tools, keeping them in good working order.

  • Adheres to all safety rules and maintains good housekeeping (5S) in shop area.

  • Keeps customers updated on work and provides a copy of the service report upon completion of job. Also advises customers of any issues detailed in the service report whenever possible as well as notifying Service Writer as well.

  • Knowledge, skills and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.

  • 3-5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.

  • Solid understanding of work area metrics, takes responsibility for improving metrics and results. Applies initiative, demonstrating a “self starting” ability to daily work and proactively making improvements to the work process.

  • Exhibits good problem solving skills; is ably to identify problems, solicit other’s opinions and offer valid solutions. Interprets and applies policies, procedures and guidelines. Demonstrates a basic understanding of warranty administration.

  • Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.

  • Class B CDL with air brake endorsement

  • Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.

  • A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.

  • Is able to operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel and data base systems.

  • The ability to work over time and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Job ID: 2021-3925

Shift: 1st

External Company Name: MacAllister Machinery Co., Inc.

External Company URL: http://www.macallister.com/

Street: 6300 Southeastern Ave

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