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TEKsystems Systems Support Specialist / Help Desk in Indianapolis, Indiana

Description:

Help Desk Analyst will be working with a team of 13 analysts in a fast paced environment answering 25-30 calls daily and troubleshooting user issues. They have approximately 9K Users of which 7K are in the field. Experience with the following tools and technologies would be helpful:

  • Office365

  • Smart phones / MDM solutions (airwatch)

  • Active Directory

  • Windows 10

  • Sophos (antivirus)

They will be working remote and go onsite occasionally as needed to help out with some imaging work. However, they will have their turn in a rotation about every fifth week, where they will be the one person on site every day for that week with a team lead. This will continue until they return to office full time.

Additionally, they will work one week day shift after hours. Daily shifts rotate starting at 7, 8 or 9am and finishing according to start time.

This position requires participation in our after-hours Help Desk services on call rotation. Here is what it looks like:

The weekend on-call shift runs Saturday 7am through Monday 7am. This shift rotates weekly… meaning once every 6 weeks with my current rotation.

Skills:

Help Desk, troubleshooting, O365, Active Directory, Windows 10

Top Skills Details:

1) Active Directory

2) Troubleshooting / phone support

3) Customer Service

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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