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International Medical Group Systems Administrator in Indianapolis, Indiana

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.


  • Location: Indianapolis, IN

  • This role will participate in an on-call rotation for after-hours support.

  • Relocation Expenses Reimbursed: No

  • Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.


We are looking for a Systems Administrator who will be responsible for maintaining and administering our company?s computer infrastructure systems. Primary duties will include maintenance of hardware and software systems, such as servers, storage, load-balancers, identity/access management systems, and other related technologies. This person will be part of the Infrastructure Engineering team that is responsible for designing and deploying scalable, maintainable, highly available technology solutions that support business objectives. This person will also play a significant role in securing company data and applications, ensuring compliance with security policies, detection of cyber attacks and anomalies, and troubleshooting operational issues.


  • Configuring and installing servers, storage, and network devices and services (e.g. load-balancers, DHCP, DNS)

  • Maintaining inventory documentation

  • Performing network maintenance and system upgrades, including service packs, patches, hot fixes and security configurations

  • Managing user credentials and system access

  • Monitoring performance and ensuring system availability and reliability

  • Monitoring system resource utilization, trending, and capacity planning

  • Providing Level-2/3 support and troubleshooting to resolve issues

  • Training IT support staff to perform common administrative tasks

  • Managing cloud-hosted services (e.g. Office 365, Salesforce)

  • Collaborating with vendors and other IT personnel for problem resolution

  • Coordinating with Security Team to implement security measures for safeguarding sensitive information (HIPAA, PCI, etc.) information against accidental or unauthorized usage, damage, modification, or disclosure

  • Working within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

  • Recommending security tools, policies, and procedures in support of the company's infrastructure and security objectives


  • Bachelor?s Degree in Computer Science or related field, plus 3 years professional experience in network administration

  • Strong verbal and written communication skills

  • Strong experience with Microsoft Windows Server operating systems and their components, including Active Directory, security policies, DNS, and failover clustering

  • Experience managing Office 365 user accounts, mailboxes, and licensing

  • Experience with Ivanti Security Controls (Shavlik) or similar patch deployment software

  • PowerShell scripting experience

  • Ability to work on multiple tasks/project concurrently

  • Ability to work with minimal supervision in a dynamic team environment


  • Experience with VMWare Horizon View VDI

  • Windows Deployment Services, Microsoft Deployment Toolkit, Microsoft InTune, or other operating system imaging and configuration tools

  • Understanding ITIL framework principles

  • A+ or Microsoft certifications

  • Experience with mentoring/training junior team members


  • Comprehensive benefits package including Medical/RX/Dental/Vision insurance

  • 401k Plan with company match

  • On site fitness center

  • Casual dress environment

  • Tuition reimbursement plan