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Salesforce.com, Inc Support Engineer (New Grad - Start Date: Summer 2021) in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Title: Support Engineer (NEW GRAD)

Job Location: Hillsboro, OR or Indianapolis, IN

Start Date: Summer 2021

Role Description:

  • This responsibility includes developing a strong partnership across Worldwide Support, and our Support Operations team. As a member of the team, the individual is technically competent, business oriented and has highly customer centric approach by becoming a Salesforce cloud application and platform expert

  • Assist third-party developers to troubleshoot their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

  • Ability to describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive

  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

  • This team works a non standard work week. The team works 5 days per week; however, it is not necessary that the weekend is Saturday and Sunday. Your non work days may be, for example, Mon/Tue, Wed/Thur, Mon/Wed etc.)

Minimum Qualifications:

  • Current Senior graduating Spring/Summer 2021 with a major in Computing/STEM (Informatics, Computer Science, Information Systems, Software Engineering, or equivalent)

  • Ability to communicate technical concepts clearly and effectively.

  • Excellent written and verbal communication skills

  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required, etc.

  • Understanding of database concepts and data management (RDBMS) and SQL

  • Action oriented with strong organizational, analytical, and problem solving skills

Preferred Qualifications:

  • Good understanding of Salesforce platforms (CRM, Force.com )

  • Solid programming abilities in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript and Perl. Knowledge of Internet technologies: firewalls, web servers, web proxy servers, etc.

  • Bilingual in Spanish and/or Portuguese

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.

With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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