TCC Software Solutions Software Trainer in Indianapolis, Indiana
Job SummaryThe Trainer is responsible for designing, planning, and implementing end user trainings. A working knowledge of multiple software systems is required for training. Additionally, the position will work collaboratively with other team members to provide support, share knowledge, mentor and encourage new employees and ensure a quality customer experience at all times.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Work with Training Manager to understand the training needs of the project• Create Training Plan documents including training outline and training schedules based on the number of users and the training needs• Assist in creating all initial training documents including Agenda, Frequently Asked Questions, User Tip Sheets, Hardware Tips, Trainer Contact Information, and Practice Case Vignettes.• Attend project meetings as needed• Provide instructor led end user trainings on Ascend and other software developed through on-site and web-based training sessions • Provide feedback from trainings to Training Manager, Project Manager and Technical Lead• Research, coordinate and submit Travel Requests per TCC travel policy.• Train User Support Staff on necessary systems so they can support the end users once training has been completed• Work with Sales Team to provide demos for potential clients • Generate, review and edit end user documentation such as software manuals and release notes• Other duties as assigned
Travel• Travel is expected for this position. • Traveling to client locations to provide training and demos.
Qualifications • Bachelor’s Degree or Associates Degree in related field • 3+ years of training experience• Self-starter who is highly organized, learns quickly and retains that knowledge to apply to user trainings• Ability to communicate clearly and concisely, verbally and in writing• Troubleshooting and problem solving skills
Benefits Medical Insurance, Paid Time Off, 401K
About TCC Founded in 1996 in Indianapolis, IN, The Consultants Consortium (TCC) is an innovative solutions provider committed to designing and delivering high-value, cost-effective IT consulting services and application technology solutions for both the private and public sectors. With a team of more than 250 IT and business professionals, TCC serves clients nationwide, from state and federal government agencies to commercial sector customers. TCC is committed to providing the most cutting edge solutions, and with that, ensures they stay up-to-date on crucial certifications and affiliations. Among these are the highly accredited Microsoft Certifications.
TCC holds multiple MS Certifications, including a Gold Certification level in both Application Development and Hosting, as well as a Silver Data Center Certification. In addition to Microsoft, TCC is also a Registered Partner with Amazon Web Services (AWS), and a Capability Maturity Model Integration (CMMI) Level III assessed development organization that utilizes the Information Technology Infrastructure Library (ITIL) standard processes for IT service management that focuses on aligning IT services with the needs of business. To maximize these practices, TCC encourages staff members to gain ITIL certifications, and even offers study courses and material in-house.