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Travelers Software Engineer - Genesys in Indianapolis, Indiana

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Target Openings

1

Job Description Summary

Are you seeking a dynamic, diverse and growth oriented environment in technology? Is passion for problem solving in your DNA? Do you love an agile environment? Are you seeking a company that offers comprehensive benefits including a pension and a matching 401K? Imagine the possibilities at Travelers!

We are seeking a Software Engineer II to join our organization as we grow and transform our Technology landscape. The successful candidate will have some experience in designing, developing and supporting Genesys Pure Engage solutions (On-Premise and Cloud). This would include developing solutions using Composer(On-Premise), Designer(Cloud) and Genesys SDK. The candidate must be able to work in an environment leveraging agile practices, ability to develop in C#, managing Genesys configuration and thrive in a dynamic environment. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications

Primary Job Duties & Responsibilities

  • Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.

  • Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.

  • Work independently to tackle well-scoped and loosely scoped problems.

  • Seek opportunities to expand technical knowledge and capabilities.

  • Provide technical guidance and mentorship to less experienced employees.

Minimum Qualifications

  • Bachelor’s degree or its equivalent in work experience.

  • Two years of programming/development experience.

Education, Work Experience, & Knowledge

  • Four years of programming/development experience preferred.

  • Two years of experience working with Genesys highly preferred.

  • C# working knowledge is a plus.

  • Prior experience in IVR development is highly preferred.

  • Agile methodology knowledge is a plus.

  • On-Premise and Cloud are a plus to have.

Job Specific Technical Skills & Competencies

  • Delivery - Intermediate delivery skills including the ability to estimate accurate timelines for tasks and deliver work at a steady, predictable pace to achieve commitments, contribute to the software design strategy and methodologies used to best meet the system requirements, consider and build for many different use cases, avoid over engineering, and ensure automation, deliver complete solutions but release them in small batches, and identify important tradeoffs and negotiate them.

  • Domain Expertise - Demonstrated track record of domain expertise including understanding technical concepts necessary to do the job effectively and aware of industry trends, demonstrate willingness, cooperation, and concern for business issues and priorities, and possess in depth knowledge of immediate systems worked on and some knowledge of adjacent systems.

  • Problem Solving - Strong problem solver who ensures solutions are built for the long term, is able to resolve new issues, recognizes mistakes using them as learning and teaching opportunities and consistently breaks down large problems into smaller, more manageable ones.

  • Communication - Strong communicator who possesses the ability to articulate information clearly and concisely with the business, document work in a clear, easy to follow manner, collaborate well with team members as both a mentor and mentee, take in vague requirements and ask the right questions to ensure clarification, offer feedback appropriately and effectively, seek out and receives constructive criticism well, listen when others are speaking and make space for colleagues to share their thoughts.

  • Leadership - Intermediate leadership skills with the ability to help create a safe environment for others to learn and grow as engineers and a proven track record of self-motivation in identifying opportunities and tracking team efforts.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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