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IQVIA Site Support Engineer in Indianapolis, Indiana

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job Overview

Provide technical assistance to computer system users. Site Support Engineer is responsible for answering questions and resolving computer problems for clients in person, via telephone or from a remote location. The technical skills include knowledge of laboratory and computer equipment and associated software.

Responsibilities

  • Answer user inquiries regarding computer software or hardware operating to resolve problems, typically of a lower complexity.

  • Act as liaison to internal technology groups to resolve highly technical issues

  • Install software or perform hardware testing remotely.

  • Enter commands and observe system functioning to verify correct operations and detect errors.

  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Required Education And Experience

  • Associate's degree in computer related field or equivalent training required.

  • 2-4 years of relevant experience

  • Exercises minimal independent judgment with direction from supervisor.

Required Knowledge, Skills, And Abilities

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce reoccurrence of issues

  • Experience working in a regulated lab environment (GxP) with exposure to lab instrumentation.

  • Advanced knowledge of computer hardware and software. Such as: configuration management software, desktop communications software, operating system software, remote access methods, and internet directory services software.

  • Basic knowledge of networking: switch, router, wireless, etc.

  • Knowledge of Database basics: MS SQL, Oracle and ability to run basic queries against these databases.

  • Ability to perform project work, act as team member on new systems deployments.

  • Experience with migration from Windows 7 to Windows 10.

  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.

  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

  • Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

  • Basic ability to work independently and manage one's time.

  • Benefit: LIMS, ELN experience.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workdayrecruiting@iqvia.com_ to arrange for such an accommodation.

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

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