Humana Senior Technology Leadership Professional (ServiceNow) - (Remote US) in Indianapolis, Indiana
The Senior Technology Leadership Professional is responsible for all aspects of software or hardware product delivery and performance. The Senior Technology Leadership Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Humana is seeking a Senior Technology Leadership Professional that:
Focus on Incident Management process with the ServiceNow core platform team.
Manages inflow of incidents and will coordinate with Release Manager, Service Account Manager and ServiceNow Program stakeholders and Product teams
Manages and coordinates open vendor incidents and changes.
Leads coordination of knowledge transfer from product teams to the core platform team, as well as with CSS and PSM groups.
Supports core platform activities with cloning, upgrades and patches
Participates in turn activities, PPV testing and instance management.
Participates in technical governance activities.
Supports project implementations and coordinates operational readiness activities as needed.
Evaluates data from incoming incidents and looks for patterns that would drive process or technical improvements to help the business
Ability to create and maintain relationships with a wide range of stakeholders throughout the organization
Interacts with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems/issues.
Ability to maintain project plans and communicate updates
Ability to work well under changing deadlines and priorities
Experience with business process mapping and the use of project management software
Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
Experience thriving in ambiguous software development environments
Understand and diagram business process related activities
Supports product evaluation and qualification on leading edge technology components.
Ensures that production schedules are followed and product(s) meet specifications and quality requirements
Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
Exercises considerable latitude in determining objectives and approaches to assignments.
Additional duties as assigned
ITIL v3 or v4 Foundations certification
ServiceNow Certified System Administrator certification
Bachelor's degree or equivalent
5 or more years of technical experience
Knowledge of core ServiceNow platform
Knowledge of ServiceNow ITSM, ITOM, SecOps, Human Resources and SAMPro products.
Knowledge of CMDB
Experience with the technologies in use in the application(s) or infrastructure
Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
Experience with unit testing and mocking
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
ServiceNow ITSM Certified Implementation Specialist
ServiceNow Certified Application Developer
Six Sigma Certified
MBA or other Advanced Degree
Demonstrated ability running large scale projects
Experience with technology solutions assessments and/or strategy planning oversight
Scheduled Weekly Hours
- Humana Jobs