Liberty Mutual Senior Scrum Master in Indianapolis, Indiana

Senior Scrum Master, Distribution

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

Job Introduction:

This role will work in Global Risk Services Technology using agile methods partnering to create a portfolio roadmap and deliver key technology in direct alignment with business strategies. This position will support Distribution National Insurance and North America Specialty sales pipeline and customer relationship management (CRM) initiatives on the Salesforce platform. In addition to portfolio planning, the ideal candidate would have segment and platform expertise that align to the teams’ delivery of features and work stream efficiencies. There is also modernization and platform maintenance accountability. The Senior Scrum Master is responsible for timely and successful delivery of features/enablers for programmatic business and/or technology objectives that require coordination of multiple scrum teams. Facilitates process and program execution, escalates impediments, manages risk and helps drive program-level continuous improvement.

About the job:

  • Implements consistent process and tools for program management

  • Aggregates scrum team objectives and progress and publishes to business and all team members to ensure visibility and transparency

  • Removes impediments through provision of appropriate resources, guidance and escalation

  • Collaborates with product owners and architect to ensure alignment on strategy and execution

  • Facilitates interaction and appropriate communication between scrum teams, architecture and UX

  • Ensures adherence to agile practice through program increment planning, retrospectives, etc. for scrum teams

  • Ensures successful delivery of large impact and/or cross-functional product initiatives

  • Applies effective SAFe methodologies

  • Coaches, mentors and provides guidance to scrum masters

  • Provides input on Scrum Master performance

Desired skills:

  • Bachelor degree in Communications, Business, Computer Science or a related discipline.

  • Minimum 6 years of IT and project/program management and experience in Agile software development including coaching on agile methodologies.

  • Minimum of 8 years in a leadership position, or an equivalent combination of education and work experience.

  • Ability to effectively apply scaling frameworks and methodologies with 3 years’ experience as a Scrum Master, Product Owner or Agile Coach.

  • Requires ability to manage projects from conception to successful implementation.

  • Requires solid project management skills, ability to multitask and manage multiple projects in a cross-functional environment.

  • Requires excellent communication, interpersonal, organizational and team building skills, business judgment, and proven expertise in directing the efforts of a technical staff.

  • In-depth knowledge of business functions and extensive understanding of business operations, strategies and objectives.

  • Strong communication, facilitation, presentation and consensus building skills.


We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Technology

Title: Senior Scrum Master

Location: IN-Indianapolis

Requisition ID: 99676

Other Locations: US-NH-Dover, US-MA-Boston, US-WI-Wausau