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Dextera Corporation Senior Program Analyst-WebTA in Indianapolis, Indiana

Position Summary

The Sr. Program Analyst – webTA supports the CBP Payroll Branch by assisting with higher-level functions, specialized processing, training staff, and performing as the subject matter expert on CBP’s timekeeping system. The ideal candidate will have experience in web-based financial payment and webTA timekeeping systems and have a customer service mindset. Experience on a payroll team is desirable. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information.

Essential Functions

  • Analysis and review of specialized processing task(s) including but not limited to assisting in developing and updating timekeeping systems and related policies, and procedures; full ownership of assigned processing and responsibility for completion; delegating tasks as needed to ensure completion

  • Submit DHS transfer forms to USDA

  • Approve ICAM requests and update employee profiles

  • Remove webTA access for separated employees

  • Report system issues to DHS

  • Troubleshoot validation errors for the field

  • Provide Job Aid links for new timekeepers/supervisors

  • Update Payroll Helpdesk with any WebTA changes or new findings

  • Troubleshoot access issues in WebTA and coordinate with ICAM team when necessary

  • Act as SME by providing guidance and assistance to the primary customer support team as needed to address lower-level timekeeping issues and inquiries, and directly reviewing and responding to higher level timekeeping issues and inquiries

  • Perform specialized analysis and review of timekeeping reports as requested

  • Proactively identify and initiate resolution of issues

  • Conduct beta testing for new systems, databases, software, and/or processes

  • Maintain knowledge database, SOPs, training materials, and related procedural manuals/guidelines

  • Coordinate effectively with peers and management on a regular basis

  • Other duties as assigned

Job Specifications/ Qualifications

  • Bachelor’s degree in Business, Finance, Accounting or related field of study with a minimum of 5 years of work experience performing similar work.

  • Must have a minimum of one (1) year of experience and proficient in developing and maintaining Access databases.

  • Must have a minimum of one (1) year of experience and proficient in developing preparing Excel spreadsheets at an advanced level.

  • Be proficient in communicating analysis and recommendations orally and in writing to management and other non-technical individuals.

  • Proficient using Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint.


  • Advanced knowledge of and/or experience with accounting principles and practices

  • Ability to interpret and apply federal payroll regulations

  • Ability to multi-task effectively

  • Ability to perform complex problem resolution

  • Ability to provide excellent customer support

    Dextera Corporation is an Equal Opportunity/Affirmative Action Employer - M/F/V/D are encouraged to apply .

EOE Minorities / Females / Protected Veterans / Disabled