Dextera Corporation Senior Program Analyst-WebTA in Indianapolis, Indiana
The Sr. Program Analyst – webTA supports the CBP Payroll Branch by assisting with higher-level functions, specialized processing, training staff, and performing as the subject matter expert on CBP’s timekeeping system. The ideal candidate will have experience in web-based financial payment and webTA timekeeping systems and have a customer service mindset. Experience on a payroll team is desirable. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information.
Analysis and review of specialized processing task(s) including but not limited to assisting in developing and updating timekeeping systems and related policies, and procedures; full ownership of assigned processing and responsibility for completion; delegating tasks as needed to ensure completion
Submit DHS transfer forms to USDA
Approve ICAM requests and update employee profiles
Remove webTA access for separated employees
Report system issues to DHS
Troubleshoot validation errors for the field
Provide Job Aid links for new timekeepers/supervisors
Update Payroll Helpdesk with any WebTA changes or new findings
Troubleshoot access issues in WebTA and coordinate with ICAM team when necessary
Act as SME by providing guidance and assistance to the primary customer support team as needed to address lower-level timekeeping issues and inquiries, and directly reviewing and responding to higher level timekeeping issues and inquiries
Perform specialized analysis and review of timekeeping reports as requested
Proactively identify and initiate resolution of issues
Conduct beta testing for new systems, databases, software, and/or processes
Maintain knowledge database, SOPs, training materials, and related procedural manuals/guidelines
Coordinate effectively with peers and management on a regular basis
Other duties as assigned
Job Specifications/ Qualifications
Bachelor’s degree in Business, Finance, Accounting or related field of study with a minimum of 5 years of work experience performing similar work.
Must have a minimum of one (1) year of experience and proficient in developing and maintaining Access databases.
Must have a minimum of one (1) year of experience and proficient in developing preparing Excel spreadsheets at an advanced level.
Be proficient in communicating analysis and recommendations orally and in writing to management and other non-technical individuals.
Proficient using Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint.
Advanced knowledge of and/or experience with accounting principles and practices
Ability to interpret and apply federal payroll regulations
Ability to multi-task effectively
Ability to perform complex problem resolution
Ability to provide excellent customer support
Dextera Corporation is an Equal Opportunity/Affirmative Action Employer - M/F/V/D are encouraged to apply .
EOE Minorities / Females / Protected Veterans / Disabled