Wolters Kluwer Senior Order Management Specialist in Indianapolis, Indiana
Under general supervision, processes complex orders for software/data. May serve as a mentor for other staff. May follow orders from placement to delivery, using a manual and/or computerized order processing system. Maintains records of orders, prices, and related data under defined procedures.
Responsible for managing customer order activity from signed contract submission to processing the annual account renewal. To include reviewing contract to ensure accuracy of product being invoiced, setup for access/fulfillment, processing of product changes/cancellations/suspensions, processing credits/upsells, and calculating and processing the upcoming renewal pricing based on company or contract language.
The Senior Order Management Specialist has a significant impact on the financial management of Wolters Kluwer revenue stream. The individual is required to work with various departments resolve customer issues. Responds to internal inquiries (Sales, Finance, etc.) by researching order processing status or issues, product fulfillment and/or billing questions.
The position requires excellent verbal and written communication skills, and requires independent analysis, decision-making skills. Use prior experience and knowledge of company policies and procedures to resolve non-standard problems.
The Senior Order Management Specialist will demonstrate strong ability in problem solving, bringing new ideas and creative solutions to existing processes and issues. Thriving in fast paced, rapidly changing environment
Knowledge/ Skill Requirement:
Bachelor’s degree and/or over 5 years order management experience
Experience with complex billing, sales orders, contracts strongly desired
NetSuite and/or Sales Force proficiency desired
Strong Customer Service skillset desired
Excellent interpersonal and communications skills required
Able to construct effective communications in writing and by phone is required
Strong focus on detail and accuracy, proactive
Analytical problem-solving ability
Strong knowledge of Excel beneficial
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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