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This role will execute tasks related to enhancing and supporting the Remedy Digital Workplace software technology for the enterprise. The Remedy Digital Workplace is a critical component to the IT ordering and service center experience for the firm. This role will be a key developer of enhancements to service offerings, development of new service offerings and order forms, as well as supporting the system operationally to maintain service levels. This role will be accountable for understanding business requirements in terms of stories following agile delivery methods, soliciting requirements for clarity, and development to meet acceptance criteria.

This individual contributor role must demonstrate an innovative attitude and knowledge of the BMC Remedy platform technology, specific to Digital Workplace in support of the Request Fulfillment process area. Candidate must have demonstrated experience and comprehension of programming logic and design, workflow and logic diagrams, SQL and debugging concepts.

What you are good at

• Organizing work tasks – from identification and assignment, to execution and implementation

• Recognized SME of the Remedy Digital Workplace product, and motivated by automation and process improvements

• Workflow and logic designs and diagrams, SQL and debugging concepts

• Excellent written and oral presentation skills leading to successful interactions with technical and business audiences

• Soliciting requirements for understanding, collaborating with business requestors to ensure understanding prior to development

• System documentation, runbooks, workflow and procedure documentation

• IT Service Management processes – specific to Manage Request Fulfillment, Service Catalog concepts, CMDB/Configuration and Change Management and ITIL

• Aggressively seeks opportunities for automation

• Provide improvement ideas to development team peers, and motivate change towards the improvement of the Digital Workplace “front-door” to IT services and support

• Act as the internal specialist for the tools and technologies in place with a full understanding of their capabilities and limitations

• Consult and establish relationships with product teams to align process to technology, stakeholders that represent user base – such as ITSM process teams, service desk, end user computing, infrastructure and application teams

What you have

• 3+ years of demonstrated experience in development and support of the BMC Remedy Digital Workplace (DWP) or Remedy

• Technical proficiency and experience of programming logic and design

• Workflow design and implementation, diagrams and building/releasing in a DWP environment or Remedy

• Experience and proficiency with SDLC and Agile frameworks

• Excellent written and oral presentation skills leading to successful interactions with technical and business audiences

• SQL and debugging experience and concepts

• Experience facilitating Incident Management triage/Problem Management cause identification and remediations. Provides proactive, alternative solutioning where needed.

• Builds trusted relationships with colleagues around the firm and across multiple levels of the organization

• Collaborates daily with users, peers, vendor support, external and internal partners

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Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees:What’s it like to work at Schwab! (https://www.youtube.com/playlist?list=PLctx2TLOKMwZnPckh7rG7OgcEzFCGeDob)

The benefits of working at Schwab : a package designed to empower your health, wealth, career and life.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay for Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law.(Please click here to see policy.) (https://www.aboutschwab.com/EEO)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.

We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

Job Locations US-TX-Westlake | US-TX-Austin | US-IN-Indianapolis | US-AZ-Phoenix | US-MI-Ann Arbor | US-NE-Omaha | US-NJ-Jersey City | US-IL-Chicago | US-OH-Richfield Village | US-NC-Raleigh

Requisition ID 2021-67002

Posted Date 1 week ago (2/26/2021 2:30 PM)

Category Engineering

Position Type Full time