Kelly Services Project Coordinator in Indianapolis, Indiana
Maintain/Provide/develop business processes and incorporate into Customer Service standard procedures Assists in root cause analysis and problem solving for supply chain or customer service complaints
Effectively manage documents according to our Records Retention Policy and SOP requirements. Receives and verifies the accuracy of customer reporting through standard Pest Management software and SAP.
Efficiently returns and customer requests in accordance to Customer Service Procedures and Policies. Reviews all elements of order fulfillment from order entry to invoicing to ensure customer expectations are met
Follow up with customers on any issues related to product quality, product availability, price discrepancies, freight and other items that might impact the ability to meet customer s expectations in terms of delivery date, invoice accuracy other critical measurement
Proactively liaise with cross functional groups Customer Service, Customer Financial Services, etc to ensure that orders will process in a timely manner
Ensure orders are ordered and shipped effectively by partnering with logistics provider, customers, and sales team.
Maintain/update customer master data to keep all information up to date and relevant for seamless customer and sales support
Manages any customer inquiries and acts as voice of the customer
Receives inquiries from internal and external customers; initiates and follow up with required action for response to resolve variety of order and customer related issues
Record customer complaints into designated complaint system within 24 hours of receipt and provides timely updates to customer where appropriate on progress and resolution
Visit Customers as appropriate
Associates degree and 2-3 years of relevant customer service, sale support experience
Ability to learn specific product knowledge as it relates to the support of the Sales and customers. Strong computational skills including PC experience with multiple software applications: Excel, Word, ACCESS, PowerPoint, SAP.
Strong organizational skills including demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment.
Strong communication skills including telephone, e-mail and presentations skills and ability to communicate accurate information.
Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment.
Outstanding customer service skills.
Demonstrated ability to recognize process improvement opportunities and effectively communicate, implement change.
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
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