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Salesforce.com, Inc Manager-Site Reliability Engineering in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

We are seeking a seasoned SRE Lead and Manager to join the MuleSoft Government Cloud Team. If you’re obsessed by customer success, if you are fired up by the power of the Salesforce platform, if you want to be part of the next Billion dollar cloud while working with world-class engineers and leaders, this is the job for you!

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Our mission is to provide government customers the most trusted integration platform as a service (iPaaS) on the planet by offering a FedRAMP-compliant implementation of MuleSoft's Anypoint Platform. MuleSoft Government Cloud enables customers to manage and monitor all government integration assets, cloud and on-premise, from a single secure, cloud-based management console.

The candidate must have the technical prowess to write fast and efficient code, deploy and integrate. This role requires you to lead and manage a team responsible for monitoring services, reacting to problems, and proactively addressing issues before they affect performance or availability. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.

Responsibilities and Impacts

  • Define and manage release scope, schedules and change management process. Work with stakeholders across projects to coordinate and plan product deployment, manage conflicts and dependencies.

  • Create, manage, and support the production infrastructure and services that comprise MuleSoft’s Government Cloud

  • Build, run and improve automation for our build & release processes

  • Build tools, services and establish processes both within and around the application stack. Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)

  • Take ownership and drive design/architectural vision of the pipeline by identifying areas for improvement, both delivering automated enhancements and championing best practices across the group

  • Seek out and understand new technologies which can play a key role in the near future direction of our system, designed using modern technologies and approaches to provide an orchestration and relevant tooling to allow fast development and deployment.

  • Proactively collaborate across multiple teams in the organization to ensure that the requirements are captured and met by tooling provided

  • Develop POCs to demonstrate the viability of new ideas and technologies to support the innovation

  • Present your designs to internal/external groups and review designs of others

  • Continuously raise our standard of engineering excellence by implementing best practices for coding, testing, and deployment

  • Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of the MuleSoft Anypoint and availability

Required skills

  • 8+ years of experience in distributed cloud based software development with strong automation mindset

  • 2+ years of leading and managing cloud based application Devops team(s) with an on-call rotation

  • Experience in Incident Management

  • Hands on experience using Helm to deploy Kubernetes applications

  • Extensive experience with CI/CD tools - Jenkins, Gitlab, Spinnaker, and Nexus

  • Strong understanding of version control (git), branching & merging strategies, and build setup

  • Programming and scripting abilities across a range of languages e.g. Java, Javascript, Python, Ruby, Go, etc.

  • Experience in building a managing cloud infrastructure using Infrastructure as Code (IaC)

  • Experience with agile software development, modern DevOps practices and short release cycles

  • Outstanding attention to detail and communication skills

  • Passion for learning and working with others to improve yourself, the team, the product, the company

  • Ability to work in a distributed and fast pace environment

  • BS or higher degree in Computer Science or equivalent/related degree

U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.

Desired skills

  • Experience working in a FedRAMP environment

  • Expertise with relational database languages (SQL or Postgres)

  • Hands on experience configuring and managing Amazon Web Services

  • Experience in maintaining Java applications

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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