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Sharp Electronics Corporation Mail and Print Customer Service Representative in Indianapolis, Indiana

Overview

The Function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.

Responsibilities

Running print and copy jobs for users

  • Keeping track of resources used per job – ordering supplies needed to complete project via Office Services.

  • Ordering supplies to replenish ones used from Office Supplies/notify supplies used

  • Maintaining supplies for re-occurring projects

  • Keeping proper inventory of all supplies necessary for equipment use

  • Facilitating print-shop requests (i.e. binding, laminating)

  • Packaging and delivery of completed jobs to customers

Checking equipment daily

  • Checking and changing toners on all printers on the maintenance contract

  • Ordering toners for faxes and changing as needed.

  • Loading paper, checking toner, cleaning machines (if dirty)

  • Filling out logs for all Sharp machines in service at location

  • Reporting any service related issues to Service Department

  • Ordering supplies of Sharp and HP printers

  • Reporting network connectivity issues to IT Department

Customer Service

  • Completing weekly report and submitting to Office Services supervisor for all completed projects

  • Supporting client mailroom as needed

  • Placing service calls when necessary

  • Fielding problem calls from users

  • Maintaining availability to assist users with any printing issues

Qualifications

  • Previous experience working with copiers and postage machines a plus

  • Excellent communication, interpersonal and organizational skills.

  • Proven ability to work independently, remotely and with minimal supervision

  • Strong problem solving skills

  • Ability to prioritize projects and maintain flexibility to shift priorities as necessary

  • Must possess basic mathematical skills especially arithmetic

  • Ability to walk, stoop, bend, and lift 50 pounds

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran.

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Job Location US-IN-Indianapolis

Posted Date 6 days ago (10/19/2020 12:01 PM)

Job ID 2015-2967

Category Customer Service

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