Indiana Manufacturing Jobs

Mobile Indiana Career Connect Logo

Job Information, Inc Lead Customer Centric Software Engineer - in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Title: Lead Customer Centric Software Engineer -

Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.

At Salesforce, trust is our #1 priority. As a Customer Centric Engineer within the Technology & Products (T&P) team, you will investigate, reproduce, and diagnose complex issues affecting our nonprofit, education, and philanthropy customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

Who You Are:

You are comfortable working with a diverse remote team. You’re keen to work with new technologies and are highly proficient with one or more programming languages. People seek you out for pragmatic answers to technical questions, because you know what works and what doesn't and will always communicate in a clear, compassionate manner even to non-technical stakeholders. You are a tenacious troubleshooter who can juggle multiple priorities at the same time. When faced with an unfamiliar error message, you're excited to debug, research and recommend solutions to resolve. You understand and take to heart that an unresolved bug impacts our customers' ability to meet their mission to impact lives, and you are invested in their success.

What you’ll be doing:

Using your Java/C#/.net/Javascript, database, Apex, or web API and UI skills to solve critical customer technical escalations to Product Development from our Customer Success support organization

Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the T&P organization, and digging deep into code

Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams

Providing timely information to customer facing teams to improve overall customer satisfaction

Mentoring Technical Support on technical issues and best practices

Building relationships with other teams across Customer Success and Services as a technical expert

Championing Supportability and Debuggability initiatives throughout T&P

Key Skills & Experience:

Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company

Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits

Unparalleled troubleshooting and problem-solving skills

Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management

Desired Skills & Experience:

Experience building integrations into Salesforce using Heroku and/or AWS

Experience in practicing agile methodologies, including scrum and continuous integration environments

Experience working in or around the nonprofit or education sectors in a technical capacity


Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. at and at are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. at and at do not accept unsolicited headhunter and agency resumes. at and at will not pay any third-party agency or company that does not have a signed agreement with at or

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.