Salesforce.com, Inc Lead Customer Centric Software Engineer - Salesforce.org in Indianapolis, Indiana
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Products and Technology
Title: Lead Customer Centric Software Engineer - Salesforce.org
Join a high impact global engineering team that delivers Customer Love by solving the toughest technical customer escalations fast and champions trust strategy throughout the company.
At Salesforce, trust is our #1 priority. As a Customer Centric Engineer within the Technology & Products (T&P) team, you will investigate, reproduce, and diagnose complex issues affecting our nonprofit, education, and philanthropy customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.
Who You Are:
You are comfortable working with a diverse remote team. You’re keen to work with new technologies and are highly proficient with one or more programming languages. People seek you out for pragmatic answers to technical questions, because you know what works and what doesn't and will always communicate in a clear, compassionate manner even to non-technical stakeholders. You are a tenacious troubleshooter who can juggle multiple priorities at the same time. When faced with an unfamiliar error message, you're excited to debug, research and recommend solutions to resolve. You understand and take to heart that an unresolved bug impacts our customers' ability to meet their mission to impact lives, and you are invested in their success.
What you’ll be doing:
Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the T&P organization, and digging deep into code
Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Building relationships with other teams across Customer Success and Services as a technical expert
Championing Supportability and Debuggability initiatives throughout T&P
Key Skills & Experience:
Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
Unparalleled troubleshooting and problem-solving skills
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Desired Skills & Experience:
Experience building integrations into Salesforce using Heroku and/or AWS
Experience in practicing agile methodologies, including scrum and continuous integration environments
Experience working in or around the nonprofit or education sectors in a technical capacity
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