Defense Finance and Accounting Service IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC) in Indianapolis, Indiana
Who may apply: Current Permanent DFAS Employees & PPP Military Spouse Preference Position Location: Information & Technology Directorate, Infrastructure & Production Support, Infrastructure Operations, Network Operations. This job announcement may be used to fill similar positions on other teams in the I&T Directorate.
Receives and responds to customer requests; troubleshoots, analyzes, evaluates and diagnoses problems, and renders immediate resolution, whenever possible, ensuring least interruption to customer as possible.
Installs, verifies, and reports on standard hardware and/or software packages. Ensures proper functioning and operation of installed hardware and/or software, as well as quality implementing instructions.
Utilizes best practices in applying IT techniques to hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, group policies, and scripting.
Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services.
Establishes corresponding email accounts, and home directory folders, and as needed or specifically requested. Ensures appropriate rights and permissions are granted.
Conditions of Employment
Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to the basic requirement: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience is defined as: Providing customer support for installation and configuration of hardware/software; troubleshooting, diagnosing and repairing systems hardware/software for Windows and Server operating systems, in a networked environment; creating accounts, distribution lists, security groups, permissions; installing and providing support for an Enterprise Network, AND IT-related experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving as described in the vacancy above.
Education is not substitutable for specialized experience at this grade level.
Per DFAS 8570.01-I, as a CONDITION OF EMPLOYMENT, this position requires the selected candidate to obtain and maintain a DoD-approved baseline Cybersecurity certification, applicable workforce qualification requirements, and, if applicable, computing environment certificate. The selected candidate must meet these requirements within six (6) months after entry on duty. Failure to do so may lead to removal from the Federal service. Moving expenses Will Not be paid. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition. Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. A two year probationary or trial period may be required. We may use this announcement to fill additional vacancies within 120 days of the closing date. This position is Exempt from the Fair Labor Standards Act. Travel requirement is Seldom 1-24%. This position is covered by a bargaining unit. Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives. If you are unable to apply online, view the following link for information regarding Alternate Application.