Defense Finance and Accounting Service IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC) in Indianapolis, Indiana
Who May Apply: All U.S. Citizens Position Location: Information & Technology Directorate, Infrastructure & Production Support, Infrastructure Operations, Network Operations. To view pay rates in a specific location visit the Office of Personnel Management pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
Receives and responds to customer requests; troubleshoots, analyzes, evaluates and diagnoses problems, and renders immediate resolution, whenever possible, ensuring least interruption to customer as possible.
Installs, verifies, and reports on standard hardware and/or software packages. Ensures proper functioning and operation of installed hardware and/or software, as well as quality implementing instructions.
Utilizes best practices in applying IT techniques to hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, group policies, and scripting.
Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services.
Establishes corresponding email accounts, and home directory folders, and as needed or specifically requested. Ensures appropriate rights and permissions are granted.
Conditions of Employment
Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions In addition to the Basic Requirements: one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Providing customer support for installation and configuration of hardware/software; troubleshooting, diagnosing and repairing systems hardware/software for Windows and Server operating systems, in a networked environment; creating accounts, distribution lists, security groups, permissions; installing and providing support for an Enterprise Network, AND IT-related experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving as described in the vacancy above. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education is not substitutable for specialized experience at this grade level.
Per DFAS 8570.01-I, as a CONDITION OF EMPLOYMENT, this position requires the selected candidate to obtain and maintain a DoD-approved baseline Cybersecurity certification, applicable workforce qualification requirements, and, if applicable computing environment certificate. The selected candidate must meet these requirements within six (6) months after entry on duty. Failure to do so may lead to removal from the Federal. Moving expenses Will Not be paid. Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period. Employment with DFAS means access to generous benefits such as: health, vision, and dental insurance, retirement benefits, paid time off, and educational benefits. A two year probationary period may be required. We may use this announcement to fill additional vacancies within 90 days of the closing date. This position is Exempt from the Fair Labor Standards Act. Travel requirement is Seldom 1-24%. This position is covered by a bargaining unit. Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA). DFAS recognizes the value of competencies gained through formal education and professional certifications. To ensure that consistent credit is given for these credentials in the selection process DFAS has developed standard selection criteria to be used when filling positions in professional and administrative series. Selections for professional and administrative positions will be based on four categories of selection criteria: Experience, Other, Education, and Certifications. Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov). Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.