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Salesforce.com, Inc Heroku Platform Support Engineer in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Responsibilities

Heroku takes a heavy engineering driven approach to support. Our team of support engineers intimately understand cloud application architecture and common issues putting them in a unique position to build customer facing diagnostic tools. 

While you will be developing and improving our documentation and participating in forums and discussions, you will also be a key person:

  • Building customer facing tools and applications

  • Building and maintaining support's internal tools

  • Developing sample applications

  • Providing feedback to our product teams 

Primary Responsibilities

Heroku’s customers are deploying some of the coolest and most innovative web applications today. Your primary responsibility will be supporting them by:

  • Developing resolutions to the root causes of common customer problems.

  • Monitoring and addressing customer tickets to understand common issues.

  • Updating documentation to help our customers better understand our platform. 

Additional Responsibilities

  • Periodically, you will be required to be on-call for critical support issues opened by our top customers.

  • Assist in the development of internal support tools and interfaces.

  • Handle customer-facing communication of platform incidents.

  • Communicate customer issues to other internal teams.

  • Over time, become an expert in specific product areas to be able to address and champion these issues directly.

Experience

  • You should have experience as a software engineer and/or white-box tester

  • Be passionate about helping real customers solve real problems

  • Have a strong background in web application development using technologies such as

    • Python/Django, Ruby/Rails, Javascript/NodeJS

    • Relational databases such as PostgreSQL or MySQL

    • NoSQL technologies like memcached, Redis, or MongoDB

  • Be a well-organized and effective communicator of technical concepts

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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