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Robert Half International Help Desk Analyst I in INDIANAPOLIS, Indiana

Description

A client of ours on the northwest side of Indianapolis is currently seeking to hire an immediate need for a Help Desk Analyst I. If you want to work in an innovative and fast-paced work environment this Help Desk Analyst I may be the fit for you. The Help Desk Analyst I will support roughly 4,000 field users with hardware/software issues remotely in a highly visible role that has a positive impact on both the department and the company. This is a full time direct hire role that will work first shift M-F with no on-call rotation.

What you do as the Help Desk Analyst I:

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Independently investigate and implement solutions to technical issue

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Spot recurring technical issues and deploy solutions to address the root of the problems

    Requirements

What you bring to the role:

  • 2+ years of prior experience in a help desk or IT support role doing remote support in a Windows 7/10, Active Directory environment

  • Experience with ServiceNow or another ticketing system to track and resolve user issues

  • Solid understanding of hardware & software installation and troubleshooting

  • Background in user administration and bug fixing in a client server environment

  • Understanding of basic networking concepts

  • Proven knowledge of Microsoft Office

  • Strong customer service skills

  • A+, Net+, Security+ certifications are preferred but not required

For more information about this role please contact 317.687.3275.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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