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Robert Half International Help Desk Analyst I in INDIANAPOLIS, Indiana


Help Desk Analysts who love to work in an innovative and fast-paced work environment at a company in the Non-Profit industry will be interested in Robert Half Technology's new job opening. We need a creative with a talent for solving both routine and unique problems. Supporting local and field users in a highly visible role that has a positive impact on both the department and the company is the essence of this position. Located in Indianapolis, Indiana, the Help Desk Analyst opportunity is a short-term temporary-to-full-time role.

Major responsibilities

  • Diagnose recurring technical issues and implement solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups


  • 2+ years of prior experience

  • Adeptness in MS OneNote

  • MS Windows 10 experience

  • iOS Devices experience

  • Active Directory experience preferred

  • General familiarity with Tier 1 Support

  • Expertise in Microsoft Office Suites

  • Solid understanding of Microsoft Office 365

  • Demonstrated knowledge of Zendesk

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Experience installing and configuring operating systems, networked and local printers, and business applications

  • Firm grasp of basic networking concepts

  • Experience with IT support ticketing systems

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $15.00 - $17.00 / Hourly


Date Posted: November 17, 2020

Employment Type: Temp to Hire

Job Reference: 01400-0011611124

Staffing Area: Technology u0026 IT