Sharp Electronics Corporation Facilities Management Customer Site Representative in Indianapolis, Indiana

Overview

The Function of the Facilities Management (FM) Customer Site Representative is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location.

Responsibilities

Running print and copy jobs for users

  • Keeping track of resources used per job – ordering supplies needed to complete project via Office Services.

  • Ordering supplies to replenish ones used from Office Supplies/notify supplies used

  • Maintaining supplies for re-occurring projects

  • Keeping proper inventory of all supplies necessary for equipment use

  • Facilitating print-shop requests (i.e. binding, laminating)

  • Packaging and delivery of completed jobs to customers

Checking equipment daily

  • Checking and changing toners on all printers on the maintenance contract

  • Ordering toners for faxes and changing as needed.

  • Loading paper, checking toner, cleaning machines (if dirty)

  • Filling out logs for all Sharp machines in service at location

  • Reporting any service related issues to Service Department

  • Ordering supplies of Sharp and HP printers

  • Reporting network connectivity issues to IT Department

Customer Service

  • Completing weekly report and submitting to Office Services supervisor for all completed projects

  • Supporting client mailroom as needed

  • Placing service calls when necessary

  • Fielding problem calls from users

  • Maintaining availability to assist users with any printing issues

Qualifications

  • Previous experience working with copiers and postage machines a plus

  • Excellent communication, interpersonal and organizational skills.

  • Proven ability to work independently, remotely and with minimal supervision

  • Strong problem solving skills

  • Ability to prioritize projects and maintain flexibility to shift priorities as necessary

  • Must possess basic mathematical skills especially arithmetic

  • Ability to walk, stoop, bend, and lift 50 pounds

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran.

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Job ID 2015-2967

Category Customer Service