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Humana Enterprise Transformation Agile Coach/Scrum Master in Indianapolis, Indiana


Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.


To maximize impact, Humana is transitioning to a customer centric operating model in which teams will be built and organized around the customer journey. These new teams will have clear accountability for outcomes and be empowered to design, develop and deliver experiences in support of those outcomes. We are currently in the process of standing up the Learn, Shop, Choose Journey team. This team will focus on impacting the customer's journey from initial education to plan purchase.

In this role, you'll work with a diverse team of subject matter experts, designers, data scientists, engineers and product managers to build and refine our development practices, oversee execution, and continually iterate to ensure success. You will have the opportunity to institute processes that accelerate development and improve coordination across teams.

Success in this role requires a spirit of collaboration, clear communication, and the ability to maintain a strategic focus amidst competing priorities. Ideal candidates will thrive in fast-paced, ambiguous start-up environments.


  • Organize and facilitate Scrum ceremonies: daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives

  • Enable team to become self-organizing and self-managing to achieve goals through consistent coaching

  • Work with the Product Management team to develop release plans and ensure product backlogs are well-groomed, prioritized and visible to all stakeholders

  • Motivate teams to perform and ensure team members are collectively responsible for all aspects of the committed work (analysis, development, testing, documentation, etc.)

  • Identify, address, and communicate project risks, dependencies, and team impediments

  • Assess the Scrum maturity of the team and coach the team to higher levels of maturity at a pace that is sustainable for the team

  • Coach a continuous improvement mindset across the organization by building and growing communities of practice

  • Establish and maintain strong working relationships with all stakeholders

Based on current guidance from the CDC, local and state governments, and Humana leadership related to the coronavirus (COVID-19) outbreak have extended travel restrictions until further notice. The policy will be reassessed as the situation warrants. Once these restrictions are lifted this role may require travel depending on business needs for anyone not located in Louisville, KY.

Required Qualifications

  • Bachelor's degree

  • 5+ year of Agile Scrum Master experience

  • Team-player; comfortable working across departments and job levels

  • Grounded in consumer-centric thinking

  • Collaborative and goal-focused and sees possibilities vs barriers

  • High sense of accountability and strong problem-solving skills

  • Excellent written and verbal communication skills

  • Strong interpersonal and leadership skills to influence across the organization

Work at Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

  • Omni Channel experience (digital or telephonic) A PLUS!

  • Experience with MarTech (i.e. Salesforce, Adobe, Sitecore, etc.) A PLUS!

  • Experience with Medicare products a plus

  • Knowledge of Humana's internal policies, procedures and systems

  • Passion for making a difference in healthcare

Scheduled Weekly Hours