Securus Technologies Customer Support Representative in Indianapolis, Indiana
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Responsible for providing quality customer support via phone by utilizing exceptional communication skills. Responsible for assisting consumers to process payments to government or related agencies. Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer inquiries, customer complaints, opening trouble tickets, and taking customer payments. Maintains a high level quality and CSAT scores while solving problems in an efficient manner.
Provide quality customer support via phone
Open trouble tickets for specific customer issues
Assist consumers in making payments by phone
Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer
Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed
Maintain quality scores and call center metrics
Performs other related duties and responsibilities as required or assigned
Knowledge, Skills & Abilities
Ability to read and comprehend simple instructions and short correspondence
Ability to write straightforward explanations of trouble tickets submitted
Ability to ask effective questions and present information clearly and concisely
Ability to clearly communicate with customers, both verbally and written
Able to handle sensitive and emotional calls that require empathetic responses
Adaptable to unforeseen situations, fast paced environment, and keeping the focus on the customer
Ability to communicate and respond to customers while keying information into system
Ability to navigate multiple applications in several environments
Ability to follow a set schedule, including taking timely lunches and breaks
- 2 years of customer service experience
High school diploma/GED
1+ year call center experience
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.
Equal Employment Policy:
The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.
Job LocationsUS | US-IN-Indianapolis
Job ID 2021-3372
of Openings 1
Category Customer Service