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Securus Technologies Customer Support Representative in Indianapolis, Indiana

Overview

Welcome to AllPaid, Inc., an Aventiv Technologies company. Please watch this brief video to find out if this is the place you want to be!

https://vimeo.com/391578629/5ba31cc5e9https://www.youtube.com/channel/UC_ZHJ9cxUTqUB0Jf3JVmFcg

Job Purpose:

Responsible for providing quality customer support via phone by utilizing exceptional communication skills. Responsible for assisting consumers to process payments to government or related agencies. Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer inquiries, customer complaints, opening trouble tickets, and taking customer payments. Maintains a high level quality and CSAT scores while solving problems in an efficient manner.

Responsibilities

Essential Duties

  • Provide quality customer support via phone

  • Open trouble tickets for specific customer issues

  • Assist consumers in making payments by phone

  • Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer

  • Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed

  • Maintain quality scores and call center metrics

  • Performs other related duties and responsibilities as required or assigned

    Knowledge, Skills & Abilities

  • Ability to read and comprehend simple instructions and short correspondence

  • Ability to write straightforward explanations of trouble tickets submitted

  • Ability to ask effective questions and present information clearly and concisely

  • Ability to clearly communicate with customers, both verbally and written

  • Able to handle sensitive and emotional calls that require empathetic responses

  • Adaptable to unforeseen situations, fast paced environment, and keeping the focus on the customer

  • Ability to communicate and respond to customers while keying information into system

  • Ability to navigate multiple applications in several environments

  • Ability to follow a set schedule, including taking timely lunches and breaks

Qualifications

Minimum Qualifications

  • 2 years of customer service experience

Preferred Qualifications

  • High school diploma/GED

  • 1+ year call center experience

Physical Requirements

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Job LocationUS-IN-Indianapolis | US

Job ID 2021-3373

of Openings 1

Category Customer Service

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