Masco Corporation Customer Solutions Specialist in Indianapolis, Indiana
About Masco Support Services:
Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer’s expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our Masco family of brands value driven customer support and coordinated service solutions.
Workplace and Culture:
Diversity is a core value of Masco Support Services culture. Our sustainable professional organization provides wonderful benefits and professional career growth opportunities.
We value the diversity, community participation, intellectual enthusiasm, creative pursuits of our employees. We’re an open, ethical, highly engaged and collaborative organization that values trust, transparency and mutual respect for each other. We consider the importance of consistently embracing diversity and evolving our employees professional career development.
Career Opportunity :
We are actively seeking a Customer Solutions Specialist to join our team!
As the Customer Support Specialist, you will:
Work in a call center environment, serving as a liaison between Masco Retail Sales Support, Masco Business Units, Lowe’s Home Improvement, The Home Depot, Menards and consumers.
Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution via phone and email.
Determine root causes to issues and develop resolution action plans based on your findings, as well as interact with our field team to help drive positive customer experiences.
Diverse Skills and Experience That You Will Bring to the Role:
High school graduate or equivalent
2 years of customer service experience in a fast-paced environment
Strong customer focus
Ability to illustrate a sense of urgency, flexibility, and to work in a changing work environment where continuous improvement is encouraged
Meticulous attention to detail and ability to meet deadlines
Positive demeanor and ability to work within a team
What We Offer:
Competitive salary plus bonus-earning potential
Monthly cell phone allowance
Healthcare benefits such as medical, dental, and vision
401K saving plan with company match
Tuition assistance program
Our Interviewing Methods:
After you have applied to our current posting, we will review your resume. If your resume is a match for our current opening, we will contact you to request an interview.
Keywords: customer support, client support, call center environment, customer service support, phone support, email support, call center, calling center, call center manager, relationship manager, customer concern, answering phone calls, answer phone call, support specialist
Masco Retail Sales Support, Inc.
Full or Part Time
Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish at https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf
E-verify Right to Work Poster: English at https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-VerifyNativeDocuments/RighttoWorkPosterEnglish.pdf , Spanish at https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-VerifyNativeDocuments/RighttoWorkPosterSpanish.pdf
Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few.
At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.
- Masco Corporation Jobs