Salesforce.com, Inc Contracts Coordinator (Deal Desk), Tableau in Indianapolis, Indiana
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Finance and Operations
What you'll be doing...
The Contracts Coordinator, what we call Deal Desk Coordinator, is responsible for supporting our Sales team through creating, reviewing, and verifying details around negotiated agreements. This Coordinator will support the deal process by receiving pre-approval from internal teams concerning orders and pricing; providing account management support; and responding to internal and external email and phone inquiries. Successful candidates in this role will have issue identification and resolution experience, order fulfillment knowledge and have an extremely high bar for customer service.
Some of the things you'll be doing include…
Review and verify incoming deals for accuracy, including but not limited to: confirming contract terms, contact and billing information, pricing, business policies, existing legal agreements/pre-existing terms, promotions and PO T&C.
Work with Strategic Sales team, Management, Legal and Accounting to ensure negotiated deals are documented properly and in alignment with Tableau’s policies.
Work with Sales Management, Finance, Legal, Development and Customer Operations teams to create deal term sheets for approvals and determine best action for fulfillment issues.
Create quotes, schedules and amendments that reflect product upgrades, maintenance renewals, and add-ons which may include cumulative discounting structures – you will become the subject matter expert on the nuances of Strategic/Enterprise level customer accounts.
Operate as an escalation point to business partners for quote-to-cash operations and ensure compliance with published sales and business approval policies.
Help coordinate system tie-outs and delivery timing details for revenue recognition with Services, Accounting and Customer Service teams.
Who you are…
Experienced. You have 2+ years of high-volume transaction processing experience in an enterprise-level business environment. You’ve worked with transactions of varying degrees of complexity using a CRM or ERP system. 2+ years with e-commerce, credit-card processing, entitlement applications and Electronic Delivery Systems preferred
Domain. Deep knowledge of purchasing processes, pricing agreements, and PO terms & conditions. Experience with SalesForce.com, NetSuite, and MSLA/SLAs is preferred
Educated. Bachelor’s Degree or related experience required
Go-Getter . Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Service Minded . You deliver customer and partner support like you expect to receive it; with excellence
Flexible . Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, and emergencies
You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!
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