Salesforce.com, Inc Contract Specialist in Indianapolis, Indiana
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Finance and Operations
The Contract Specialist will manage assisting a number of teams of Account Executives, answering queries related to deal structure, quoting support and order processing within Salesforce.com compliance policies. The specialist must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.
Assist sales team in their deal cycle, setting up quotes and answering queries related to deal structure as required
Partner with sales teams to address customer satisfaction inquires related to contracts
Work with Rev Recognition, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition
Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
Participate in new process development and process improvement projects as well as other ad hoc projects.
Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis.
Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of sales operations process and contribute to the knowledge base.
Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate.
Able to deconstruct and solve complex billing issues, perform credit memo calculations and create necessary cases
Ensure all approved requests have been properly documented in accordance to Sales Operation processes, escalated to the appropriate approval level, and resolved within Service Level Agreement (SLA).
Prior experience in similar job
Bachelor degree or equivalent combination of education and experience
Must have strong research and problem-solving abilities
Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative
Extreme attention to detail
Must be able to maintain a positive attitude in stressful situations
Salesforce.com application experience a plus
Ability to work independently
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