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Job Information, Inc Contract Specialist in Indianapolis, Indiana

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Job Category

Finance and Operations

Job Details

The Contract Specialist will manage assisting a number of teams of Account Executives, answering queries related to deal structure, quoting support and order processing within compliance policies. The specialist must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.

Major Responsibilities

  • Assist sales team in their deal cycle, setting up quotes and answering queries related to deal structure as required

  • Partner with sales teams to address customer satisfaction inquires related to contracts

  • Work with Rev Recognition, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition

  • Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues

  • Participate in new process development and process improvement projects as well as other ad hoc projects.

  • Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations

  • Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis.

  • Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of sales operations process and contribute to the knowledge base.

  • Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate.

  • Able to deconstruct and solve complex billing issues, perform credit memo calculations and create necessary cases

  • Ensure all approved requests have been properly documented in accordance to Sales Operation processes, escalated to the appropriate approval level, and resolved within Service Level Agreement (SLA).

Required Skills/Experience

  • Prior experience in similar job

  • Bachelor degree or equivalent combination of education and experience

  • Must have strong research and problem-solving abilities

  • Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly

  • Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative

  • Extreme attention to detail

  • Must be able to maintain a positive attitude in stressful situations

  • application experience a plus

  • Ability to work independently

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