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Salesforce.com, Inc Contract Specialist in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

The Contract Specialist will manage assisting a number of teams of Account Executives, answering queries related to deal structure, quoting support and order processing within Salesforce.com compliance policies. The specialist must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.

Major Responsibilities

  • Assist sales team in their deal cycle, setting up quotes and answering queries related to deal structure as required

  • Partner with sales teams to address customer satisfaction inquires related to contracts

  • Work with Rev Recognition, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition

  • Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues

  • Participate in new process development and process improvement projects as well as other ad hoc projects.

  • Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations

  • Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis.

  • Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of sales operations process and contribute to the knowledge base.

  • Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate.

  • Able to deconstruct and solve complex billing issues, perform credit memo calculations and create necessary cases

  • Ensure all approved requests have been properly documented in accordance to Sales Operation processes, escalated to the appropriate approval level, and resolved within Service Level Agreement (SLA).

Required Skills/Experience

  • Prior experience in similar job

  • Bachelor degree or equivalent combination of education and experience

  • Must have strong research and problem-solving abilities

  • Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly

  • Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative

  • Extreme attention to detail

  • Must be able to maintain a positive attitude in stressful situations

  • Salesforce.com application experience a plus

  • Ability to work independently

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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