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Unisys Client Services Support Agent - 2nd shift in Indianapolis, Indiana

We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us! Learn more about Unisys and our key solution offerings:Unisys,Stealth™,CloudForte®, InteliServe™ What success looks like in this role: The Client Services Support Agent will have a positive impact on the world by using their critical thinking skills to resolve issues. Strong analytical skills and the ability to meet deadlines in a team environment are key to this opportunity. If you enjoy fact finding and getting to interact with people from all over the globe then join our team where you will get to: * Support, troubleshoot, and resolve end user issues in the client software applications for a clinical trials * Document all call information according to QA and internal standard operating procedures * Monitor team mailbox emails and document according to procedures * Maintain confidentiality as appropriate at all times * Adhere to departmental procedures for all emergencies You will be successful in this role if you have: * Requires a High School diploma or GED and at least one year of applicable experience. Some college experience preferred. Background investigation and drug screen required. * Must have some computer experience with Microsoft Office products and familiarity with SharePoint. Strong troubleshooting skills * Must have strong written and verbal English communication skills on a professional level. Strong phone skills are also required. A candidate who is also bilingual in Spanish, French and/or Japanese is helpful but not required. * Strong commitment to customer service * Must be able to apply critical thinking and analytical skills appropriately to resolve daily issues * Must be located in the office located in Indianapolis. The hours for this position will be Tuesday - Saturday 5:30 PM - 2:00 AM (EST); with availability to float and cover additional shifts as needed after training. *Training will be hands-on for approximately the first 6 months (could be shorter/longer) from 8 am – 5 pm EST, Monday – Friday, and then will move the scheduled shift.* * Posted 30+ Days Ago * Full time * REQ523061