Rose International INC Call Center Specialist in Indianapolis, Indiana

Position Title: Call Center Specialist

Position Number: 302664

Location: Indianapolis, IN

Desired Skill Set:

Call Center, Customer Service, Data Entry, Tax Analysis

Position Description:

C2C and STEM-OPT are not available

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.

Job Title: Tax Analyst 5

Location: Indianapolis, IN 46204

Duration: Dependent on business need, based on call volume

Hours: 8:00-4:30

Client Posting ID: 58331

Essential Duties/Responsiablities:

-Provides customer service to taxpayers in person, by telephone or in writing, advising, instructing and furnishing information pertaining to the various tax types (sales, withholding, income, county innkeepers, food and beverage, motor vehicle, corporation and special taxes) administered and collected by the client

-Completes desk examinations on various client tax returns

-Performs account and financial maintenance which may result in creating and/or canceling liabilities, transferring payments, establishing payment arrangements, set and release holds on liabilities, and contacts taxpayers concerning errors, delinquencies or overpayments in RPS and other related systems

-Verfies payments, credits and deductions claimed on various tax returns in RPS and other related systems

-Computes and issues refunds or billings due to underpayment or nonpayment of taxes in RPS and other related systems

-Computes and assess penalty and interest due on delinquent taxes and/or registration in RPS and other related systems

-Completes refund tracer request in RPS

-Quietus erroneous refund checks in RPS

-Processes payments in RPS and other related systems for a variety of tax types, electronically utilizing the E-Pay system or through incoming mail

-Reviews and post suspended tax returns for various tax types to allow or disallow refund requests in RPS

-Reviews and releases processing review items to allow or disallow refund requests in RPS

-Performs related duties as assigned

Job Requirements:

-Ability to provide non-technical and technical customer service in person, in writing or by telephone

-Ability to communicate both orally and in writing using correct grammar, spelling and punctuation

-Ability to apply and understand ethics and confidentiality laws

-Ability to discuss and settle tax matters in a tactful and responsive manner with taxpayers

-Ability to analyze and problem solve using various resources


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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).

(Posting required by OCGA 13/10-91.)