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Apex Systems, Inc Applications Support Analyst (1153943) in Indianapolis, Indiana

DescriptionApplications Support AnalystDuties:Provides first and second tier support to end users for agency's ancillary applications;Assigns third tier support tickets to application third tier team;Adopts customer service strategy;Answers end user requests with the ability to identify, diagnose, and respond with a solution in a timely manner;Tactfully explains issues and provides relevant information to users in an understandable manner;Simulates or recreates user problems to resolve user navigation issues;Refers more complex inquiries to internal team as neededLearns basic County Financial Management processes to assist users;Ensures user communications are timely, courteous, and on-going;Follows all written procedures and guidelines for internal agency;Creates, modifies and resets applications User IDs;Processes requests for Active Directory, Azure, License Suspension, Cognos and Panoptic IDs;Processes County Worker Status and Profile reports and Holiday Schedules;Assists with access to various websites and county program installs;Job Requirements:Basic knowledge of ISETS and Child Support ancillary applications preferred;Working knowledge of Microsoft Office (Outlook, Word and Excel);Ability to communicate effectively orally and in writing;Ability to identify and resolve problems using research techniques;Ability to retain composure in stressful situations;Basic knowledge of contact center phone systems;Basic knowledge of help desk ticketing systems;Possesses a sense of urgency towards tasks.Ability to learn Microsoft SharePoint and IBM Rational Change and Configuration Management (CCM) tools;.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department atemployeeservices@apexsystemsinc.comor 844-463-6178.VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is availablehere.\_self\_print\_poster.pdf