Fiserv Application Specialist in Indianapolis, Indiana
What does an exceptional Application Specialist do?
As the Application Specialist, you will play a meaningful role in supporting Fiserv’s Deposit Solutions Environment, that can include Enterprise SCO, Fraud and/or TCM system. As the Application Specialist you will work closely with clients, both internal channel partners and external clients. Responsibilities could include troubleshooting and resolving inquiries from clients regarding technical issues, regulatory compliance, their processing environment, software application issues, scanner issues and integration configuration questions. The Application Specialist will have high organizational skills and have a strong understanding of case management principles, while ensuring a best in class level of support for our Banking Clients.
As an Application Analyst, you can look forward to:
Serving as principal point of contact for both external and internal customers regarding application queries and issues.
Performing research and problem diagnostics to determine resolutions to reported problems.
Efficiently and appropriately escalate issues to Tier 3 support team when necessary.
Participating in User Acceptance Testing and product documentation review.
Providing client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements.
Analyzing incidents to determine any trends or apparent problems that have occurred.
Identifying opportunities to improve service quality and client satisfaction.
Possessing a services and solution orientated approach.
Sharing knowledge and collaboration by developing content and documentation for distribution to other team members, managers and clients.
Handling pressure situations with clarity, focus and professionalism.
Resolving conflict and difficult issues in a professional, assertive, and dedicated manner.
Demonstrating strong verbal and written communications with ability to explain complex technical ideas in easy to understand business terms.
Team hours of operations are 8:00 AM – 5:00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
Basic Qualifications for Consideration:
Associates degree in applicable field and/or 3 years of relevant experience.
1+ year of experience in Application Support or Client Implementation position.
Strong knowledge of client management and technical support procedures.
Strong PC skills in MS Office, Excel, Word, PowerPoint and SharePoint.
Preferred Qualifications for Consideration:
Exposure or experience in Item Processing
Knowledge of Check Processing and Fraud Systems
Consistent track record in attaining and exceeding of quota-based metrics.
Prior experience in Banking, Credit Union, or other Financial Services positions.
Exposure to financial services client system integrations, operations, or client support experience.
Exposure to Fiserv or Software solutions.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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