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Alfa Laval Technical Specialist - JR0005015 in Greenwood, Indiana

IntroductionAlfa Laval is a leading global supplier of products and solutions forheat transfer,separationandfluid handlingthrough our key products heat exchangers,separators,pumpsandvalves. We currently play a vital role in areas that are crucial for society, such as energy optimization, environmental protection and food production.Alfa Lavals products are used in the manufacturing of food, chemicals, pharmaceuticals, starch, sugar and ethanol. We are also used in nuclear power, onboard vessels; and in the engineering sector, mining industry and refinery sector as well as treating wastewater and creating a comfortable indoor climate.Who You AreYou will provide technical support for Alfa Laval products (Separation, Heat Transfer, WSAC and Connectivity) in the effort to provide reliable operation and performance support to customers.What about the job:Provides technical service support to customers and field techniciansReviews technical issues and determines how to support the customer in the most effective and efficient wayCoordinates with Managers for opportunities received via help desk inquiriesSupports preparation of quotations for replacement parts, repairs and field serviceMaintains and updates of installed base documentationInvolvement in group continuous improvement initiativesSome travel requiredWhat you know:Bachelors degree in Mechanical, Electrical or Chemical Engineering preferredDemonstrated knowledge and experience with rotating equipment or related industrial equipmentKnowledge of electrical drawings and automation a plusMust be a team player and demonstrate excellence in customer interaction/engagementStrong working knowledge of Microsoft OfficeMust be self-motivated, structured and organizedProven troubleshooting and problem-solving skillsAbility to learn multiple software toolsAbility to understand and interpret engineering drawings/design and operating manualsEEO/Vet/Disabled EmployerEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity