Camping World and Good Sam RV Call Center Specialist in Goshen, Indiana
Camping World is the camping and recreational vehicle enthusiast's one-stop-shop for everything they need to enjoy living in and traveling in their RV. Along with over 10,000 RV parts and accessories, we also offer a full selection of new and used RVs for sale; RV and tow vehicle service and maintenance; collision centers; detail and refurbishment centers known as the RV Spa, technical advice from knowledgeable experts; and hard-to-find parts.
Founded in 1966, Camping World has grown from a single store in Bowling Green, Kentucky to the nation's number one retailer of RVs, RV accessories and RV-related services. With over 130 SuperCenters nationwide, a state-of-the-art call center and an award-winning website, we are uniquely positioned to serve the needs of camping and RVing families, whether they enjoy weekends outdoors in a pop-up trailer or live full-time in a custom coach. Our growing network of products and services provides campers and RVers the security of a trusted, established name to turn to when they are ready to buy or trade their RV; when they need service, repair or professional installation; when they want to find ways to make travel more convenient or affordable, and when they need specialized accessories designed for the RV and outdoor lifestyle.
Camping World and Good Sam is looking for a Call Center Specialist to join our growing team!
The Call Center Specialist provides Good Sam Elite Members with Technical Support when the Elite Member calls the RV Technical Help Line.
Essential Job Functions:
Answer in-coming calls from Good Sam Elite members and assist with questions about RV accessories and how to handle RV disablement situations
Connect Elite Members with RV Repair facilities when necessary for repairs that cannot be corrected over the phone
Connect Elite Members with Roadside Assistance when necessary for RV disablement situations
Provide Elite Members with technical information, diagrams, instructions by text or email
Perform customer follow-up to ensure technical issues(s) are resolved
Perform other miscellaneous duties as assigned
Essential Job Skills:
High School diploma or equivalent preferred
Minimum 3 years of service technician experience
RVIA certification preferred
Previous Call Center Experience is a plus
Effective communication skills required
Must have a customer-focused mentality
Basic Computer skills
Good organizational and follow-up skills required
We promote a drug-free work environment. Competitive pay, based on experience.
We don't just accept diversity -- we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside -- and not simply check -- the box.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled