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Circle Logistics Track and Trace Specialist - 3rd Shift in Fort Wayne, Indiana

Job Opening:i Track and Trace Specialist (3rd Shift)Apply Online:i Circle Logistics, you are not just a number, youire an invaluable part of our company. We strive to maintain an open culture where everyone is a hands-on contributor. A culture where you feel comfortable sharing ideas and opinions in a growing, financially stable company. Youill be part of a forward-thinking team that designs and implements logistics operations that efficiently run shipments around the North America for major well-known clientsThe Tracking and Trace specialist is responsible for the monitoring and tracking of our customersi freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.iResponsibilities:Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freightInitiate icheck callsi with drivers on all pick-ups and deliveriesCommunicate with drivers to ensure that on-time service is provided for all customer shipmentsClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notesWork cooperatively with customer service/sales to provide solutions for customersi needs and resolve issuesWhat are we looking for?*Applications that do not fit the following criteria will not be considered:1-3 years in an office environment using computers and phonesSelf-motivated problem-solver with strong desire to meet customer needsStrong verbal and written communication skillsProactively and effectively communicate with various internal departmentsMust be proficient in Excel, Google Drive, and various business systemsIdeal candidate will possess a ican doi attitude with a iwill doi work ethicMust have the ability to thrive in a fast-paced environmentAttention to detailEnergy and personality to engage over the phone 150-200 calls per dayAssociates degree or equivalent experience required, more college preferredDesired Skills:Experience with GPS or tracking software a plusTruckload transportation industry knowledge and experience is a plusCall Center or Dispatch and track and trace experience is a plusWhat's in it for you?A lively work environmentRoom for advancement in a fast-growing companyFlexible start datesFamily-centered culture you are not just a number here, you are part of our familyPaid vacationHealth insuranceWho are we?Circle Logistics Inc. is an asset-based logistics provider committed to providing value-added transportation solutions to our customers. We leverage our technology, industry savvy employees, and management experience to develop transportation solutions for high profile clients. If there is one thing we have learned in this business over the years, itis that personalized service, along with communication, is the most important aspects of our industry. Itis the combination of industry savvy and individual attention that separates us from our competition.We believe in providing recognition for employees, rewarding their accomplishments, and honor ongoing professional development. Circle Logistics starts all employees with a training program that offers hands-on logistics experience and content knowledge education. During training, you will use our online courses, shadow mentors, connect with existing carriers, and perform a variety of internal business processes to help set you up for long-term success. If you are enthusiastic, driven, highly motivated with an entrepreneurial spirit - accelerate your career with Circle Logistics!We are an equal opportunity employer and all qualified applicants will receive consideration f