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Robert Half International Service Desk Analyst- Level 2 in FORT WAYNE, Indiana


There is a job opening with Robert Half Technology for a Service Desk Analyst in an innovative and fast-paced work environment. A successful Service Desk Analyst will have talent for solving both routine and unique problems. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. This position is currently remote, with a long term goal of hybrid remote and in office work.

What you get to do every day

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Correspond and follow up on technical help tickets submitted via phone and email

This is a full-time position offering a competitive base salary, full benefits package, and paid time off. If you are interested in this exciting role please reach out to Suzanna D'Silva directly.


  • Solid understanding of Microsoft Windows

  • Demonstrated knowledge of user administration and bug fixing in a client server environment

  • Critical thinking, problem solving, ability to work independently

  • Microsoft Office 365 experience highly desired

  • Network Troubleshooting experience

  • Active Directory experience preferred

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Strong Problem Solving skills

  • Strong Communication Skills

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $45,000.00 - $55,000.00 / Yearly

Location: FORT WAYNE, IN

Date Posted: November 2, 2020

Employment Type: Full-time

Job Reference: 01300-0011609086

Staffing Area: Technology u0026 IT