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Stanley Acess Technologies Technical Assistance Center Specialist in Fishers, Indiana

72643BRTitle:Technical Assistance Center SpecialistBusiness:US - SSS - CSS State/Country/Province:Indiana No. of Positions:1Job Description:Are you interested in joining one of the world’s largest, fastest growing, and most dynamic companies? If so, you have come to the right place. Stanley Black & Decker is an $11B Fortune 500 company that offers a rich and storied history dating back to 1843.

This opportunity resides within STANLEY Electronic Security NA, a global division of Stanley Black & Decker. At STANLEY Electronic Security NA, we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive solutions, services, and technologies, STANLEY Electronic Security NA is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

  • This is 40 hours/5 days a week full time REMOTE position

  • Department’s hours of operation is 24/7

  • Need to fill 2nd shift (12pm -8:30P CT M-F)

Position Purpose:

  • Provide support to internal and external customers.

  • Provide technical support for fire, intrusion, and integrated security systems.

  • Identify issues and attempt to resolve technical issues. If unable to resolve, obtain adequate information regarding the system, the customer issue and the fault in an effort to allow a field technician to address the customer issue.

Financial Dimensions:

  • Work directly with customers who subscribe to service plans in an effort to resolve security system issues as efficiently as possible. Where customers do not subscribe to service plans, provide courtesy support and initiate field service as requested/required.

Principal Accountabilities:

  • Accept incoming phone calls from the field technicians and/or customers.

  • Accept incoming email/electronic requests for support from customers.

  • Provide support with support requests for trouble shooting to eliminate unnecessary service requests.

Skill Set:

  • Excellent communication skills (verbal & written), including strong telephone skills.

  • Strong PC and typing skills including work within client/server and/or web-based ticket logging systems. Consistent, positive performance evaluations.

  • Must have maintained good attendance and punctuality.

  • Able to work within a call center environment.

  • Able to work shifts, have some flexibility in terms of scheduling and be open to the possibility of overtime opportunities.

  • Self-directed and independent.

Required Qualifications:

  • High School Diploma or GED

  • 1+ years of customer service experience

  • 1+ year of experience working in a Call Center Environment ideally in the IT industry

Desired Qualifications:

  • Experience with alarm systems such as: Honeywell, Bosch, DMP, Sonitrol, Videofied, etc.

  • Experience within monitoring, field operations, or service dispatch departments and associated understanding of normal processes and procedures.

  • Excellent communication skills (verbal & written), including strong telephone skills.

  • Strong PC and typing skills including work within client/server and/or web based ticket logging systems.

  • Consistent, positive performance evaluations. Must have maintained good attendance and punctuality.

  • Able to troubleshoot and identify area of concern

  • Able to work shifts, have some flexibility in terms of scheduling and be open to the possibility of overtime opportunities.

  • Self-directed and independent.

SBDCSSRequisition Number:72643BRFunction:Monitoring City:FishersEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.Featured Category on SBD Careers:OtherShow Virtual Roles:Virtual

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