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Stanley Acess Technologies Program Manager in Fishers, Indiana

77100BRTitle:Program ManagerBusiness:US - SSS - CSS State/Country/Province:Indiana No. of Positions:1Job Description: Stanley Black & Decker is a vibrant, diversified, global industrial company – a company of enduring substance since 1843 that is striving to be one of the most innovative and sustainable companies in the world. Our people are bold and agile, yet thoughtful and disciplined. With the ambition to inspire makers and innovators to create a more sustainable world. If you’re seeking to bring your unique value and contribute to an inclusive, collaborative, and purpose-driven culture that integrates performance excellence and innovation – join us.

The Program Manager will play a key role in the management of design, installation, maintenance, and specification development tasks in support of both local and national account clients.

Responsibilities:

  • Responsible for coordinating new installations for the assigned customer

  • Work directly with Service Technicians and Branch Project Managers to ensure projects are completed as per the project deadline

  • Meet with customer to determine customized security solutions that will meet their individual needs

  • Responsible for initiating, tracking, and coordinating security issues for assigned customer, correcting programming issues, determining vendor involvement, and setting response priority to security issues

  • Serve as the primary customer interface to effectively communicate and ensure customer satisfaction

  • Act as a liaison between the branch and the customer

  • Maintain the quality, quantity, and timeliness of answers to customer questions or problems

  • Provide monthly reports on the installation service work to the customer and direct manager

  • Ensure the timely issuance of technical service reports and the proper dissemination of information

  • Provide technical support, in person and via telephone, to dealers and end-users, sales, and customer service

  • Communicate with appropriate departments regarding customer complaints that could develop into product issues, customer dissatisfaction, or major product failures

  • Perform other duties as assigned

    Required Qualifications

  • Associate degree

  • 5+ years of systems integration or financial industry experience

    Preferred Qualifications

  • Bachelor’s degree

  • Proficient with personal computers and Microsoft Office including Windows NT, SQL, and Network Training

  • Working knowledge of SAP and ERP systems preferred

  • Certified in A+, NBFAA Level 2, NICET Level 3, Certified CSPM or PMP

  • Excellent written and verbal communication skills

  • Ability to balance multiple priorities and excel in a deadline-driven environment

  • Knowledge of FLSA laws and regulations along with prevailing wage rate laws for the respective territory

  • Must be customer service-oriented

    SBDCSS Requisition Number:77100BRFunction:Engineering Services City:FishersEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.Featured Category on SBD Careers:EngineeringShow Virtual Roles:Virtual

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