TEKsystems Level 2 Tech - Help Desk/ Desktop Support in Fishers, Indiana
This new L2 tech should have a background with O365 Support Experience (this will be the bulk of tickets - ex: mailbox troubleshooting, email is slow, email not working, documentation, etc.), Hardware Support Experience (they are a Dell shop- Latitude and OptiPlex Series), and Software Support Experience (they use Outlook, BMC Footprints, AD, etc.). Nice to haves include: ServiceNow Experience, BMC Footprints support experience, experience running a virtual desktops, AWS Workspace experience, RSA tokens (authentication - token code) experience, CISCO VPN support experience, and banking/ finance background experience. A successful L2 Tech will be able to close 30 to 50 tickets a day (below average is under 30 tickets).
Customer Service, Windows 10, Hardware, Hardware/software, Office 365, Support
Top Skills Details:
TOP 3 Technologies:
1) O365 Support Experience (this will be the bulk of tickets - ex: mailbox troubleshooting, email is slow, email not working, documentation, etc.)
2) Hardware Support Experience (Dell Shop- Latitude and OptiPlex Series)
3) Software Support Experience (Outlook, BMC Footprints, ServiceNow, AD, etc.)
4) 5 + years of Desktop support experience (White glove service with the end user)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- TEKsystems Jobs