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Berry Global Telecommunication Analyst in EVANSVILLE, Indiana

Overview

Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13billionin revenue for fiscalyear2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over290manufacturing facilities worldwide, on six continents,and employs over48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com

Responsibilities

  • Research and verify that each telecommunications invoice is billing correctly.

  • Open carrier trouble tickets as needed for telecommunications circuits or services. Track status with the carrier to completion.

  • Create and track carrier new service or service cancellations. This will include validating proper billing and credits as necessary. Verify terminations are completely in a timely manner.

  • Generate carrier billing disputes as needed. Track through issuance for credit.

  • Create and maintain a telecommunications inventory profile (Circuits, POTS lines, equipment, etc.).

  • Track incidents and requests within the ticketing system to ensure complete resolution.

  • Collaborate with all program stakeholders to include other service desk personnel or resources or internal senior resources to resolve incidents that are beyond their skillset or responsibility by routing incidents, to other customer groups.

  • Identify opportunities for cost savings and efficiencies.

  • Alert management to recurring problems, patterns and trends.

Qualifications

  • Good planning, decision-making, problem-solving and communication skills

  • Excellent follow-through and initiative in issue resolution

  • Ability to interact with all levels of the organization as well as external parties

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Location US-IN-EVANSVILLE

Job ID 2020-7928

Position Type Regular Full Time

Category Information Management Systems

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