Electronic Commerce, Inc. Technical Support Specialist in Elkhart, Indiana

Purpose

The Technical Support Specialist functions as first level technical support and general help desk for all technical related issues of employees and clients.

Essential Duties and Responsibilities

  • Install, configure and maintain employee workstations; Place software into production by loading software into computer; entering necessary commands and establishing connections

  • Function as first level response to all employee and client technical inquires and problems; Perform client troubleshooting activities for problem resolution; Communicate escalated issues to manager

  • Perform upgrades to Vibe HCM workstations as required; Patch all software products used on Vibe HCM workstations

  • Maintain Vibe HCM hardware and software inventory lists

  • Maintain historical records by documenting hardware and software changes and revisions

  • Maintain client confidence and protects operations by keeping information confidential

  • Lead new hire technical orientation activities

  • Participate in annual security reviews and audits

  • Lead or participate in other assigned projects

Requirements

Qualifications

  • Associate’s Degree in Computer Science or related fields for an accredited college, Bachelor’s degree a plus

  • 3 or more years of experience in general IT support for 100 or more user company

  • Intermediate to advanced knowledge of Windows 7, 10 and later versions

  • Intermediate knowledge of Windows Server 2012 and later versions

  • Cloud technology experience desired; e.g. Office 365, Microsoft Azure

Competencies for Success

Communication: Effective and concise written communication target to specific audiences; Strong verbal communication and listening skills to assure understanding Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations Organizational Skills and Concern for Order: Keeps accurate records; Provides meaningful data for review Initiative: Engaged and proactive; Takes appropriate action with minimal oversight Detail Oriented: Detailed administrative skills for tracking and reporting Agility and Time Management: Able to respond to changing priorities, demands, procedures and technology; Excellent organizational and time management skills to meet client needs