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Indiana Packers Corporation Help Desk Technician-Information Technology in Delphi, Indiana

Indiana Packers Corporation (IPC) is a fully integrated retail, foodservice and private label producer of fresh and processed meats company. Based in Delphi, Indiana, we are a short 15-mile drive away from West Lafayette, IN the home of Purdue University. Since the start of operations in 1991, we have experienced rapid growth from a single pork processing company into a multi-plant diversified producer of fresh and processed meats, with locations throughout America's Heartland. We now have additional processing facilities in Frankfort, Indiana, Holland, Michigan, and Owensboro, Kentucky.In October 2018, our acquisition of Specialty Foods Group (SFG) expanded the market presence of Indiana Packers Corporation with the addition of SFG's Kentucky Legend national brand as well as Fischer's, Field, Kentuckian Gold, Scott Pete, and Mickelberry's. Our fresh pork is the main component for creating the quality product for these unique brands of meat. IPC is regionally known for our Indiana Kitchen branded fresh pork products, including our award-winning bacon. We employ a diverse, innovative, and passionate group of team members in a challenging and collaborative environment. Together, this combination supplies a tremendous amount of creative energy and different viewpoints to the organization. Our group values the concept of teamwork but embrace the skills, knowledge, and experience that each individual team member possesses. We reward our team members with compensation and benefits above the competition, including a generous tuition reimbursement program (Benefits for full-time employment). It is easy to see, how high we regard our team members. Ready to be part of something great?We have an Immediate need for an on-site HELP DESK TECHNICIAN. As a Help Desk Technician, you will respond to queries on the phone, via email, in person, or through remote access. Offeringitechnicaliassistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software and training computer users. EducationMinimum of Associate Degree required in a computer-related field, or 2-5 years' experience in a multi-site manufacturing or service-based organization.Experience: Required:Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).In-depth user knowledge of Microsoft Office products including Outlook.Understanding of ITSM systems and ITIL processes. ITIL Service Management knowledge preferred.Working knowledge of basic networking concepts.ResponsibilitiesAnswers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to next tier level support.Logs and tracks calls using problem management database and maintains history records and related problem documentation.Creates and maintains PC and Laptop software images.Works with IT staff to learn new software/hardware.Works with IT staff to release version upgrades to the end users.Installs personal computers, software, and peripheral equipment.Provide Support for remote locations and employees.Perform training and guidance to employees in the use of new equipment and software.Must be able to pass E-VerifyiEOE, including Disability/VeteranFor more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.