Robert Half International Product Support Analyst in CARMEL, Indiana
A client of ours in Carmel, IN is currently seeking to fill an immediate need for a Product Support Analyst. The Product Support Analyst will become an SME on the company's software and work on a team of 4-6 others and help resolve issues with the company's software through both phone and email support. The Product Support Analyst will work Monday-Friday first shift, and is a remote role today, but will require to be onsite in the Carmel office in the next few months 100%.
What you do as the Product Support Analyst:
Interact with customers, via phone, email, and ticketing platform to respond to inquiries and troubleshoot issues
Document cases and customer interactions in the CRM
Research issues by collaborating with your teammates as needed
Serve as a liaison between the customer and the engineering team to resolve technical issues
Advocate for customers by coordinating and communicating suggestions for software enhancements
Stay current with application updates and demonstrate product expertise
Use webinar and web technologies to assist with customer issues
Create, update, and maintain the resources in our Knowledge Base
Demonstrate a positive attitude with internal and external customers
What you bring to the role:
2+ years of client facing software product support taking calls and emails
Prior experience using a ticketing system to document and resolve client issues
Strong customer service skills working with end users and troubleshooting issues
Good attention to details
Solid communication skills both written and verbal
For more information about this role please contact 317.687.3275.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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