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Robert Half International Product Support Analyst in CARMEL, Indiana

Description

A client of ours in Carmel, IN is currently seeking to fill an immediate need for a Product Support Analyst. The Product Support Analyst will become an SME on the company's software and work on a team of 4-6 others and help resolve issues with the company's software through both phone and email support. The Product Support Analyst will work Monday-Friday first shift, and is a remote role today, but will require to be onsite in the Carmel office in the next few months 100%.

What you do as the Product Support Analyst:

  • Interact with customers, via phone, email, and ticketing platform to respond to inquiries and troubleshoot issues

  • Document cases and customer interactions in the CRM

  • Research issues by collaborating with your teammates as needed

  • Serve as a liaison between the customer and the engineering team to resolve technical issues

  • Advocate for customers by coordinating and communicating suggestions for software enhancements

  • Stay current with application updates and demonstrate product expertise

  • Use webinar and web technologies to assist with customer issues

  • Create, update, and maintain the resources in our Knowledge Base

  • Demonstrate a positive attitude with internal and external customers

Requirements

What you bring to the role:

  • 2+ years of client facing software product support taking calls and emails

  • Prior experience using a ticketing system to document and resolve client issues

  • Strong customer service skills working with end users and troubleshooting issues

  • Good attention to details

  • Solid communication skills both written and verbal

For more information about this role please contact 317.687.3275.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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